Privacy Policy

Last updated: July 18, 2025

This Privacy Policy (“Policy”) outlines how Trusty Roofing Joliet (“we,” “our,” or “us”) collects, uses, and protects information submitted through our website, [insert your website and hyperlink it] (the “Website”), or through any quote request submitted via the Website. By using our Website, you consent to the practices described in this Policy.

This Policy will address the following:

• The types of personal information we may collect and how it is used.
  
  
• Your options for controlling the use of your data.
  
  
• The steps we take to protect your information.
  
  
• How you can access and update your data.
  
  

Who We Are
Business Name: Trusty Roofing Joliet
Business Type: Roofing Services
Phone Number: 779-260-5263
Location: Joliet, IL
Business Hours: Monday – Sunday, 08:00 AM – 08:00 PM

Details on Information Collection and Usage

Information is gathered only when you voluntarily submit it—typically through form fields on the Website when requesting a quote or additional information. This information may include your name, email address, phone number, and property details.

We use your information solely to respond to your inquiry or fulfill the request you’ve made. We do not sell your information. However, you understand that your information may be forwarded to our Premier Partners (as defined in our Terms of Service), and they may, in turn, share it with their staff, contractors, service providers, or clients as needed to provide the services you inquired about.

We may also use your email to send updates or service announcements unless you opt out.

Your Data Rights and How to Manage Them

You are in control of your personal data. At any point, you may:

• Request to view any information we’ve stored about you.
  
  
• Correct or update your data.
  
  
• Request that we delete your data.
  
  
• Voice any concerns about how your data is handled.
  
  

To exercise any of the above rights, contact us at [email protected].

How We Safeguard Your Information

We take your privacy seriously and employ multiple security measures to protect your data online and offline.

Sensitive information (such as credit card data) is encrypted and securely transmitted. You can verify this by looking for the padlock icon in your browser’s address bar and the “https” prefix on our Website.

Access to your information is limited to team members who need it to complete tasks like responding to your quote request or providing customer service. All personal data is stored on secure servers.

If you believe your information has been misused, contact us immediately at [email protected].

California Privacy Notice (CCPA Compliance)

The California Consumer Privacy Act (CCPA) grants California residents specific rights regarding the use of their personal information (PI). This section applies to individuals residing in California.

What We Collect

We may collect:

• Contact details: first and last name, email, phone number, street address
  
  
• Technical data: IP address, device/browser identifiers
  
  
• Any information voluntarily submitted via forms or interactions on the Website
  
  

Where Your Data Comes From

Your data may be collected from:

• Direct submission by you (via forms, reviews, calls, or email)
  
  
• Interactions with our Website or services
  
  
• Publicly available sources (such as LinkedIn)
  
  
• Our Premier Partners and third-party service providers
  
  

Why We Collect Your Information

We use the data we collect to:

• Respond to your requests (e.g., provide quotes or schedule services)
  
  
• Improve our offerings through data analytics
  
  
• Maintain security and comply with legal obligations
  
  
• Communicate updates, offers, or changes
  
  

Who We Share Your Information With

• Premier Partners and their affiliates, contractors, or agents
  
  
• Service providers who assist with marketing, analytics, or customer communication
  
  
• External advisors such as auditors or legal counsel
  
  
• Government agencies, when required by law
  
  

Your Rights Under the CCPA

California residents have the right to:

1. Receive Prior Notice
   You have the right to be informed about the categories of data collected and why we collect it, before or at the point of data collection.
   
   
2. Access the Information We Have
   You can request a summary of:
   
   
   • What personal information we’ve collected
     
     
   • The sources of that data
     
     
   • Who we’ve shared it with
     
     
   • The specific pieces of information collected about you
     
     
3. Request Deletion of Your Data
   You may ask us to delete the personal information we hold about you. We will honor your request unless retention is required by law or falls under certain CCPA exemptions.
   
   
4. Freedom from Discrimination
   We will not treat you differently for exercising your rights under the CCPA.
   
   

Note: We do not sell or share your data as defined under the CCPA, and therefore do not provide a method to opt out of such practices.

How to Submit a Data Request

To request access to your data or ask for deletion, email [email protected] with the following:

• Full name
  
  
• Contact information
  
  
• Date of your original submission
  
  
• Subject: “CCPA Request – [Your Full Name]”
  
  

Once verified, we’ll provide a response within 20 business days, including the list of Premier Partners who received your data.

Using an Authorized Agent:
You may have an authorized agent submit a request on your behalf. We require written proof that the agent is permitted to act for you.

If you have any questions about this Policy or how your information is used, reach out to us anytime at [email protected].